Service & Support for automated systems and warehouse equipment.
While your intralogistics operation is running, we are there for you with scalable Logistics services and support solutions. Around the world, there are some 5400 experienced Jungheinrich service engineers and over 6300 After Sales staff to take care of your queries and concerns.
Our specially trained Jungheinrich automated systems and warehouse equipment engineers ensure maximum system availability – day after day, around the clock.
Custom service and support solutions.
To ensure that your Jungheinrich automated systems and warehouse equipment is always up to date with the latest technology and is running smoothly, we put together an individual customer service solution that meets your needs. Our services cover:
- Inspection
- Maintenance
- Safety check
- Rapair
- Spare parts service
- Software support
Jungheinrich inspection.
Our control, your performance.
Minimise the risk of downtime with regular inspections of your Jungheinrich automated systems and warehouse equipment. Experienced Jungheinrich service engineers use test equipment to examine the functionality of the parts and components of your system. We pay particular attention to safety components such as fire doors. Our inspection includes:
- Use of professional diagnostic tools
- Immediate rectification of minor defects (e.g. lubrication, tightening screws)
- Generation of a repair list for preventive repairs, if required
Jungheinrich maintenance.
Full commitment for your automated systems and warehouse equipment.
Regular maintenance increases the service life, availability and safety of your Jungheinrich automatic system. Worn or defective equipment and components are detected and replaced at an early stage. This helps prevent expensive downtime and maintain the performance of your system. Our Jungheinrich service engineers work with you to arrange the maintenance scheduling in order to minimise the impact on your ongoing operations. The maintenance includes:
- Efficient and time-saving when combined with safety inspections.
- Working outside your standard operating times, e.g. at night.
Jungheinrich safety check.
Check-ups, to be on the safe side.
We ensure that your Jungheinrich automatic systems are running perfectly at all times. The Jungheinrich service engineers regularly carry out necessary safety checks, helping you to comply with all legal requirements. Advantages:
- Reduced risk of downtime through preventative measures
- Compliance with current requirements for system safety
- Documentation and detailed review of the inspection results
Jungheinrich repair.
Our recipe for smooth operation.
If the system is not working properly, every minute counts to ensure your continued productivity. Our extensive direct sales network means that our mobile and professionally trained Jungheinrich service engineers are never far away. On request or dependent on the size of the automated systems and warehouse equipment requirements, we can station our engineers directly at your site. Using the forklift spare parts, stockpiled at your site, all repair work can be carried out quickly. Our services cover:
- Precise localisation of the source of the problem
- Use of the latest diagnostic tools
- Simple replacement of defective parts
- Full system functionality quickly restored
Jungheinrich spare parts service.
The right forklift spare parts always on site.
To avoid long periods of downtime, our logistics services ensure that the right spares and consumable parts for your automated systems and warehouse equipment are stockpiled directly at your site. Our Jungheinrich service engineers perform regular maintenance to ensure that these parts are always fully functional. Our range of services also includes the repair and overhaul of quality spare parts. Common parts that are not kept at your location can be delivered from our spare parts warehouses to anywhere in Europe within 24 hours. You benefit from:
- Rapid availability of functional spare parts
- Needs-based stockpiling
- Greater efficiency of costs and storage space
Jungheinrich software support.
The knowledge and expertise you need
Our support staff are your point of contact for software issues or if you have general enquiries about your Jungheinrich automated systems and warehouse equipment. As a rule, we respond to major support enquiries within minutes, up to a maximum of one hour. This minimises the risk of downtime for you and ensures the maximum efficiency of your system, 365 days a year. We offer support in the following areas:
Jungheinrich service & support packages.
Professional support when you need it.
Our Jungheinrich service engineers support you with practical assistance at any time – over the phone or on site. The first point of contact is always our telephone support staff. With many years of experience they are able to resolve most software-related issues quickly and simply via remote access. In the event of a hardware failure, a service engineer will be contacted to reach you as soon as possible. With individually tailored service and support packages, we guarantee maximum availability of your Jungheinrich automated systems and warehouse equipment. Advantages:
- Various service levels, tailored to your needs
- Up to 24/7 availability for full control and protection against failure
- Services carried out by highly qualified staff
Our hardware service packages:
Our software support service packages:
We happily advise you on the best solution for your purposes.
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